Wednesday, April 13, 2005

Laundry Luxuries: Pickup & Delivery

Slate
646-261-7613
Slate is perfection-obsessed — from their ecofriendly cleaning technologies to sleek packaging techniques.
And it’s a cinch to partake. Go online and select pickup and delivery times. They’ll send you a hamper for your laundry. (Slate charges you a weekly flat fee, so go ahead and smush as much as you can into that bag.)
Then they’ll pick up, sort, separate, and determine which garments need to be hand- or machine-washed, line-dried, or dry-cleaned. Incredible shrinking jeans, graying whites, and violent wash and dry cycles will become a distant memory.
Two days later, your clothes are delivered — wrapped up, tagged, and good as new. Slate even includes a free gift — usually some cool, local thing the team found and wants to share with you. (Daily Candy got organic chocolate bars.)


Ladies Who Launder
Very Disappointing
212.828.3800
Despite the hype, I've ben very disappointed with LWL. I was thrilled with my first 2 or 3 pickups/deliveries, but right about the time I started to feel confident that this service was the best thing EVER and I had solved my laundry quandry, their service really started to fall apart for me. Many scheduled pick-up times and deliveries were botched (they didn't show up and didn't call to tell me that they weren't going to show up OR reschedule). I found myself stalking my laundry bags ... I actually felt like my laundry had been kidnapped. Not great when this is supposed to be a premium service to help me SAVE time. Last week I was dismayed to find that all of my laundry had been dried in the dryer despite my very specific, typed instructions for items that required drip-dry. How do I know that they dried my drip-dry itmes in the dryer? Shrinkage. 2 of my favorite garments no longer fit (sleeves are short, shirts are too short to cover my torso). My loss, Housing Works gain, I guess. When I called Iris, she basically told me that the "lady who laundered" my laundry last week would be "fired on the spot." Not exactly the result I was hoping for. That solution doesn't really help me replace a Lacoste polo ($85) and a Caypso linen top ($125), nor does it give me a warm and fuxxy feeling about the "Ladies" in general.


Urban Convenience
212.772.8412
$1.25 per pound, Drycleaning price list on-line. $10 at-home tailor service.
48-hour turnaround.
Mission: To provide the finest quality dry cleaning services at the lowest prices, catering to the busy lifestyle of the urban professional. Daily Candy

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